Role Overview
We are looking for a dedicated and customer-focused Voice Customer Support Agent to handle inbound customer service calls from US-based customers. This is a pure customer service role with no sales components. The ideal candidate should have strong communication skills and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Handle inbound customer calls and provide prompt, accurate, and courteous support.
- Understand customer issues and offer effective resolutions as per process guidelines.
- Provide information related to products, services, or general inquiries.
- Follow standard operating procedures and maintain quality and compliance standards.
- Maintain professionalism, empathy, and clarity in every interaction.
- Meet process KPIs such as call quality, customer satisfaction, and schedule adherence.
Eligibility & Qualifications
- Education: PG / Graduate / Undergraduate / Drop-outs / HSC / SSC
- Strong verbal communication skills with a clear and confident voice.
- Ability to work in US rotational shifts. (Window - 7 PM to 8 AM)
- Comfortable with rotational week offs.
- Basic computer navigation and typing skills.
Key Skills
- Good verbal English communication skills
- Active listening, empathy, and problem-solving abilities.
