Job Description
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Communicate with customers, building positive relationships, responding to, and progressing issues and queries to a successful conclusion at the earliest time
- Always maintaining a positive, empathetic, and professional attitude toward customers.
- Responding promptly to customer inquiries.
- Follow up the cases, keep the promises
- Ensure a good understanding of the company products and services and always maintained
- Provide detailed information about products and processes
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded
- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)
- Processing orders, forms, applications, and requests.
- Accurate data entry
- Communicating and coordinating with colleagues, especially with sales force
- Pick stock lenses
- Ensure all tasks are thoroughly investigated within procedures and guidelines as outlined by Customer Service Manager
