About The Company
TP is a leading organization dedicated to delivering exceptional customer service and innovative solutions in the technology sector. Our commitment to excellence and continuous growth has established us as a trusted name among our clients and partners. We foster a dynamic work environment that encourages professional development, collaboration, and a customer-centric approach. At TP, we believe in empowering our employees to achieve their full potential while contributing to our mission of providing outstanding support and services to our customers.
About The Role
The role involves engaging directly with customers to understand their needs and provide effective solutions. As a Customer Support Executive at TP, you will be the first point of contact for customers seeking assistance with our products and services. Your primary responsibility will be to ensure customer satisfaction by delivering timely, accurate, and professional support. This position requires excellent communication skills, a proactive attitude, and the ability to troubleshoot technical issues related to Samsung home appliances. The role offers an excellent opportunity for freshers to start their career in customer service and technical support, working remotely from the comfort of their home.
Qualifications
To qualify for this role, candidates should possess a relevant educational background, such as a B.Tech, BCA, B.Sc. in Computer Science, or a Diploma in Engineering. Proficiency in Gujarati, English, and Hindi is essential to communicate effectively with our diverse customer base. The ideal candidate should demonstrate excellent phone etiquette, along with strong verbal, written, and interpersonal skills. The ability to multitask, organize, and prioritize work efficiently is crucial for success in this role. Prior experience in customer service or technical troubleshooting is preferred but not mandatory, as training will be provided.
Responsibilities
- Communicate with customers via phone, email, and chat to address inquiries and resolve issues promptly.
- Provide knowledgeable answers regarding product features, pricing, and availability to enhance customer experience.
- Collaborate with internal departments to meet customer needs and ensure seamless service delivery.
- Accurately record and update customer interactions and data across various platforms for record-keeping and analysis.
- Assist customers in resolving technical queries related to Samsung home appliances, troubleshooting issues, and guiding them through solutions.
- Maintain a professional and empathetic attitude while managing customer interactions to foster loyalty and satisfaction.
Benefits
TP offers a competitive compensation package with a CTC of 21,000 INR per month, along with other benefits designed to support our employees well-being and professional growth. This is a work-from-home position, providing flexibility and convenience. Freshers are encouraged to apply, making this an ideal opportunity for those looking to start their career in customer service and technical support. Employees will have access to ongoing training and development programs to enhance their skills. Additionally, the company promotes a healthy work-life balance and recognizes outstanding performance through various incentives and recognition programs.
System Requirements
- Processor: Intel i5 or above
- Operating System: Windows 11 or above
- Internet Speed: Minimum 20 Mbps
- Power Backup: UPS or inverter required
- RAM: 8GB or above
Equal Opportunity (in last)
TP is committed to fostering an inclusive and diverse work environment. We believe that a diverse workforce enhances our ability to serve our customers effectively and innovate continuously. We provide equal employment opportunities to all qualified applicants without regard to race, gender, age, religion, national origin, disability, or any other protected characteristic. Our hiring practices are designed to promote fairness and inclusivity, ensuring that everyone has an equal chance to succeed and grow within our organization.
