US Collections Process - Customer Service Representative

We are hiring for the US Collections Process -undergraduates, graduates, freshers, and experienced candidates can apply. This role involves managing soft collections for our US-based clients.

Key Responsibilities:

• Handle inbound and outbound calls for US Soft Collections.
• Communicate professionally with customers regarding their outstanding payments.
• Resolve payment issues and negotiate payment arrangements with customers.
• Maintain accurate and up-to-date records of customer interactions and payments.
• Ensure adherence to company policies and procedures while maintaining high customer satisfaction levels.
• Achieve individual and team targets in a fast-paced environment.

Requirements:

• Undergraduate and graduate candidates are both welcome to apply.
• Freshers (no prior experience) and experienced candidates can apply.
• Excellent communication skills in English (both verbal and written).
• Good listening skills with the ability to handle customer queries effectively.
• Positive attitude with a willingness to learn.
• Ability to work in a team and independently.
• Flexible to work in rotational shifts and week-offs.
• Must be able to work from the office.

Interested candidate can drop their CV on what's app - 7303861113 (HR Himanshi)