Job Title:Client Operations Representative (Night Shift)
Location: Gurugram, Haryana, India (On-site)
Job Type: Full-time
About Globeia
At Globeia, we simplify the complexities of global mobility. With over a decade of experience, we empower individuals, businesses, and institutions to pursue cross-border opportunities with clarity and confidence. With locations in Canada, United States and United Kingdom. Globeia is building a trusted platform that bridges borders through innovation, compliance, and unwavering reliability. As a global leader in international mobility solutions, we are committed to making movement across countries seamless, secure, and accessible for all.
About the Role
Globeia is expanding its Gurugram team and is looking for a dedicated Client Operations Representative to join our night operations. This is a long-term, in-office role built for someone who is exceptionally detail-oriented, adaptable, and comfortable rolling up their sleeves across whatever the shift demands. You will play a key role in supporting our document processing and client communication operations, aligned to international time zones.
This role offers real scope for growth, we invest in people who show ownership and initiative, and we are actively looking for someone who wants to build a long-term career with us.
Shift Schedule & Logistics
- Working Hours: 7:00 PM to 3:00 AM IST
- Work Days: 5 days a week
- Location: Gurugram (On-site, mandatory)
- Please note: This is a full night shift role with no flexibility on hours. Only apply if you are fully comfortable working nights on a long-term basis.
Responsibilities
- Manage and respond to client calls and emails inquiries in a timely, accurate, and professional manner
- Maintain and update client records and process statuses across internal platforms
- Coordinate and track document-related tasks to ensure nothing is missed or delayed
- Liaise with internal teams to ensure smooth handoffs and workflow continuity
- Escalate issues proactively and appropriately when required
Requirements
- Location: Must be based in or willing to relocate to Gurugram, India
- Availability: Fully committed to a 5-day work week, 7:00 PM to 3:00 AM shift with no exceptions
- Night Shift Readiness: Must have prior experience working night shifts or be able to demonstrate a genuine ability to sustain night shift hours long-term
- Attention to Detail: Exceptional accuracy in written communication and data management, this is non-negotiable
- Communication: Excellent written English, clear, professional, and thorough
- Tech comfort: Proficient in Google Workspace and email platforms
- Mindset: Adaptable, self-driven, and comfortable owning tasks end-to-end with minimal hand-holding
Preferred Experience
- 1-2 years of experience in operations, administration, or client coordination
- Prior exposure to document processing, legal services, or international mobility is a strong advantage
- Prior night shift work experience is strongly preferred
- Freshers with exceptional attention to detail and strong English skills will also be considered
What We Offer
- Salary: ₹50,000 – ₹65,000 per month (CTC) based on experience
- Clear growth path : we promote from within and reward ownership
- Long-term opportunity : we are hiring for a stable, permanent role
- Exposure to international operations across the US, UK, and Canada
