Customer Service Representative

Company Description

Girnar Care is dedicated to delivering exceptional customer satisfaction and operates as a center of customer excellence. By connecting brands with people and people with brands, the company specializes in telemarketing services, lead generation, appointment settings, real-time online chat services, and mobile/SMS communication. Girnar Care comprises experienced professionals who aim to create an immediate impact and achieve results. Our solutions are designed to strengthen customer relationships, delight users, and enhance overall satisfaction. Girnar Care's portfolio includes well-known platforms such as CarDekho, BikeDekho, TyreDekho, TrucksDekho, as well as offerings in car and bike finance, insurance, and online booking.

Role Description

This is a full-time, on-site role based in Jaipur for a Customer Service Representative. The position involves addressing customer queries, resolving concerns, and ensuring customer satisfaction. Responsibilities include managing customer interactions through various communication channels, maintaining a high standard of customer experience, and supporting process improvements to enhance service delivery. You will play a key role in building positive relationships with customers and contributing to their overall experience with our services.

Qualifications

• Proficiency in Customer Service, Customer Support, and Customer Satisfaction
• Strong skills in managing Customer Experience and Customer Relationships
• Excellent communication and problem-solving abilities
• Ability to work collaboratively in a team-oriented environment
• Prior experience in customer-facing roles is a plus
• Proficiency in using CRM tools and handling digital communication channels
• Undergraduates can also apply.
• Language required English and Hindi.

If you are interested in joining our team, we kindly request that you visit our office for a personal discussion.

• Address: Jtm Mall, B 2, Jagatpura Rd, near Jagatpura Flyover, Model Town, Malviya Nagar, Jaipur, Rajasthan 302017
• Time: 10:00 AM to 4:00 PM