Customer Service Representative

About the job

We're Hiring at Frido!

Position: Customer Support Executive (Voice Process)

Location: Pune, Maharashtra

Experience: Minimum 01 year

We are seeking a dedicated and professional Call Support Executive to manage inbound and outbound customer calls.

What You'll Do:

Handle inbound & outbound calls, IVR queries, and live chat.

Deliver prompt, professional, and empathetic assistance to customers.

Resolve concerns effectively while maintaining

Frido's service excellence.

Collaborate across teams to enhance customer satisfaction

Proficiency in call center tools and CRM systems (e.g., Salesforce, Zendesk, Freshdesk).

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