Customer Service Representative

About the Role

Their streamlined process pays utility bills prioritized by First Due, First Through standard. With the Pre-Payment Processing option, Conservice Capturis receives & processes invoices and forwards the payment file to the organization for payment, managing any missing bill issues. A CSA in this role is responsible for processing data with high accuracy and pace in a specified format while adhering to the prescribed client / business SLA and quality standard defined by the client / business.

Responsibilities

• This role also includes to assist client / vendors / consumer / end customers with finding anomalies, client website know how, handling email account / client or business queries, First Time Resolution (FTR) via phone and/or email (any), along with updating system of records per the data request / client instruction.
• Follow client roster / client schedule to ensure all possible support delivery.
• Associates are subject to rotational shift, rotational week offs (including split offs).

Qualifications

• Undergraduates
• Experienced*
• Stable (if experienced - no work gaps)
• Should not be pursuing studies real time.
• Pre-screening Client test - Mandate to clear

Required Skills

• Good communication
• Flexibility (WFH/ WFO)
• Agile/ Quick learner
• Basic knowledge of computer and excel.
• Target driven.
• Internet broadband at home with high speed
• Good email etiquettes

Preferred Skills

• Process type Calls and Backend (processing) - 80% call and 20% processing (depends on portfolio)
• Shifts Rotational shift - 6:30 pm to 5:30 am (shift schedules-based client requirements)
• Offs Rotational offs/ Split offs
• Need to work on Sat or Sun as per client requirement
• OTs Yes
• Sac Offs Yes
• WFO/ WFH

Pay range and compensation package

• Annual CTC: 2,56,008 3,64,008

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource's inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.