About The Company
Recruitroo has developed a state-of-the-art software platform designed to streamline the hiring and relocation processes for international talent acquisition. Our innovative solution manages every stage of the hiring journey, from sourcing candidates and securing visas to coordinating relocation logistics. Our mission is to reduce the time and costs associated with global hiring, providing a seamless, stress-free experience for our clients. We are committed to leveraging technology to transform the recruitment landscape and empower organizations to access a diverse, global talent pool efficiently.
About The Role
This position is remote and aligns to European timezone.
Salary is 1500-2000 USD per month
As a
Remote Customer Service Representative, you will serve as the primary point of contact for our users, embodying the company's commitment to excellent service and support. Your role involves assisting clients with their inquiries, troubleshooting issues, and guiding them through the platform's features. You will work closely with cross-functional teams including Sales, Product, and Engineering to relay customer feedback and contribute to continuous improvement. Your proactive approach and empathetic communication will ensure customer satisfaction and foster long-term relationships with our users.
Qualifications
Must-Have:
- At least 2 years of experience in customer support, preferably within SaaS or technology-driven environments.
- Exceptional written and verbal communication skills in English, with a professional and friendly tone.
- Strong problem-solving abilities with the capacity to diagnose and resolve technical and usage issues.
- Experience with customer support tools such as Zendesk, Intercom, Freshdesk, or similar platforms.
- Proven ability to multitask effectively and prioritize tasks in a fast-paced, remote setting.
Nice-to-Have
- Familiarity with Applicant Tracking Systems (ATS), HRTech solutions, or recruitment workflows.
- Basic understanding of APIs, integrations, or web-based applications.
- Previous experience working remotely or within asynchronous teams across different time zones.
Responsibilities
- Support & Troubleshooting: Respond promptly to customer inquiries via email, chat, and phone, ensuring issues are resolved efficiently and empathetically within established SLAs.
- Onboarding & Education: Assist new users during platform setup, guiding them through onboarding processes, and creating comprehensive help documentation, FAQs, and knowledge-base content.
- Customer Advocacy: Collect and relay user feedback to product and engineering teams, highlighting recurring issues and potential feature requests. Act as the voice of the customer during team discussions.
- Account Management Assistance: Support account management activities by conducting usage checks, sending renewal reminders, and proactively reaching out to ensure ongoing customer satisfaction.
- Cross-Functional Collaboration: Work closely with Sales, Product, and Engineering teams to communicate customer challenges, needs, and expectations, facilitating continuous product improvement and customer success.
Benefits
- Opportunity to be part of a pioneering recruitment technology platform shaping the future of global hiring.
- Work within a dynamic, innovative, and collaborative startup environment.
- Competitive salary package with potential for growth and development.
- Flexible remote work setup, allowing for work-life balance and location independence.
- Access to ongoing training and professional development opportunities.
Equal Opportunity
Recruitroo is committed to fostering an inclusive environment where diversity is celebrated. We are an equal opportunity employer and do not discriminate based on race, ethnicity, gender, age, religion, sexual orientation, disability, or any other protected characteristic. We encourage applicants from all backgrounds to apply and join our team dedicated to innovation and excellence in global recruitment solutions.
