Job Title : Customer Service Representative (Portuguese language Specialist)
About the Role:
We are hiring Portuguese Language Specialists (Non-Voice / Back Office Support) for an international customer support process. This role is ideal for professionals with 1+ year of customer service experience and strong expertise in Portuguese language communication.
Key Details :
- Location: DLF Gachibowli, Hyderabad
- Work Mode: On-site
- Shift: Rotational shifts
- Work Week: 5 Days (Rotational week offs)
- Salary: Up to 7 LPA
- Transportation: 2-way cab facility provided (Upto 25KM)
Responsibilities :
- Handle customer queries via chat and email support
- Provide accurate and timely resolutions for international customers
- Maintain high standards of written communication in Portuguese & English
- Ensure adherence to process guidelines and quality parameters
- Analyze customer issues and offer effective solutions
Required Qualifications:
- Graduate(Mandatory) in any discipline
- Certified Portuguese Language Specialist (Mandatory)
- Minimum 1+ year of experience in customer service / international support
- Strong written communication in Portuguese and English
- Good problem-solving and analytical skills
- Comfortable working in rotational shifts
Preferred Skills
- Experience in non-voice (chat/email) support
- Customer-centric mindset with attention to detail
- Ability to work in a fast-paced, global environment
Additional Information
- Immediate joiners are highly preferred
