Job Description
- Job Title: Customer Service
- Location: LowerParel,Mumbai
- Company: Envision Overseas Education Consultants LLP Employment
- Type: Full-Time/Part-time
- Experience Required: 0 to 3 years
About Us:
Envision Overseas Education is a leading consultancy dedicated to guiding students through every step of their journey toward higher education abroad. We are currently expanding our team and looking for a passionate Telecalling Executive to be the first point of contact for aspiring students and parents.
Key Responsibilities:
• Make outbound calls to students and parents to explain services related to overseas education.
• Understand student requirements and provide accurate information on courses, countries, universities, and visa processes.
• Follow up consistently with leads generated through marketing campaigns, referrals, and walk-ins.
• Schedule appointments for education counselors.
• Maintain and update call records, lead status, and student information in the CRM system.
• Meet daily/weekly/monthly call and lead conversion targets.
• Maintain a professional and positive approach with all clients and team members.
Requirements:
• Minimum qualification: HSC / Graduate in any discipline.
• Excellent communication and interpersonal skills (English, Hindi & regional languages preferred).
• Confidence in making cold/warm calls and handling client queries effectively. • Good listening and convincing skills.
• Basic knowledge of MS Office and CRM tools.
• Prior experience in telecalling/customer service/education consultancy is a plus.
Working Days: Monday to Saturday
Timings: 10:00 AM to 6:30 PM
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