Customer Service Representative

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Experience: NA

Language proficiency required: Japanese N1

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

Candidate needs to relocate Malaysia

Roles and Responsibilities

Handle phone calls with customer queries and provide resolution to end users

Escalate priority issues per Client specifications to the immediate lead as applicable

Provide inputs on process changes and best practices.

Stay updated with new updates, process changes and updates.

Maintain Exemplary Attendance and Punctuality

Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

Provide exemplary customer satisfaction

Meet quality standards on all handled contacts

Complete 9 hours of staffed time on all rostered days

Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualification:

Excellent customer service skills

Excellent verbal communication skills in Japanese

Passionate towards serving the customer and displays high levels of customer obsession

Open to work in rotational and night shifts

Candidate must be college or vocational school graduates or possess comparable work experience