Customer Service Representative

Designation: Associate Customer Support

Location: Cyberjaya, Malaysia

Experience: NA

Language proficiency required: Japanese N1

Position Summary: Handle live contacts of customers and provide appropriate solution to their queries

Candidate needs to relocate Malaysia

Roles and Responsibilities

· Handle phone calls with customer queries and provide resolution to end users

· Escalate priority issues per Client specifications to the immediate lead as applicable

· Provide inputs on process changes and best practices.

· Stay updated with new updates, process changes and updates.

· Maintain Exemplary Attendance and Punctuality

· Any Ad-hoc responsibilities as designated by the supervisor

Key Deliverables (KRA Measure)

· Provide exemplary customer satisfaction

· Meet quality standards on all handled contacts

· Complete 9 hours of staffed time on all rostered days

· Handle contacts while maintaining KPI targets as per agreed limits

Applicant's Specifications & Qualification:

· Excellent customer service skills

· Excellent verbal communication skills in Japanese

· Passionate towards serving the customer and displays high levels of customer obsession

· Open to work in rotational and night shifts

· Candidate must be college or vocational school graduates or possess comparable work experience