Customer Service Representative

About the Company

We are hiring for an International Customer Support role under a semi-technical process.

About the Role

The role involves handling customer queries through voice, chat, or blended channels and providing troubleshooting support related to accounts, platform features, and service issues.

Responsibilities

• Handle international customer interactions
• Resolve account and technical-related queries
• Maintain accurate case documentation
• Ensure high-quality customer experience

Qualifications

• Experience in Customer Service (Voice / Chat / Blended)
• For chat experience, live chat experience is mandatory
• Strong communication skills
• Comfortable with rotational shifts
• Basic technical understanding preferred

Required Skills

• Strong communication skills
• Basic technical understanding preferred

Preferred Skills

• Experience in Customer Service (Voice / Chat / Blended)
• Live chat experience is mandatory for chat roles

Pay range and compensation package

Salary: Up to 5.8 LPA

Interested candidates can share their resume on Call HR Kanika - 9211453009