Customer Service Representative

Job Title: Customer Service Agent – English

Location: Noida, India

Department: Call Center Agent

Shift: Rotational US Shift

Offs: Rotational

Mode: Work from Office

Start Date: Immediate

Key Responsibilities:

• Provide real-time verbal interpretation between LPE customers and English-speaking representatives, ensuring clarity and accuracy.

• Assist customers in understanding complex processes, instructions, or service information with clarity and empathy.

• Partner with the customer team to support interactions across different customer journeys (e.g., support calls, issue resolution).

• Maintain strict confidentiality and professionalism during calls.

• Help document and relay customer issues or needs clearly to internal stakeholders.

• Collaborate with team leads, QA teams, and operations to ensure consistent communication standards are met.

• Support training sessions or meetings involving participants when required.

Required Skills & Qualifications:

• Fluency and strong proficiency in English (spoken and written).

• Prior experience as a customer service agent, translator, or bilingual support agent preferred.

• Strong interpersonal and communication skills with the ability to manage conversations professionally and sensitively.

• Familiarity with interpreting in a customer service or operational environment is a plus.

• High level of attention to detail, particularly in conveying tone, intent, and context accurately.

• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

• Comfortable using digital tools such as Microsoft Teams, CRM platforms, or other communication systems.