Amptek is seeking a highly self-motivated individual with strong problem solving skills to join our Sales team, administering Orders and Service (Repairs) in our ERP system, and managing a small territory for Customer Service.
Some of the key responsibilities of this position include:
- Support the Global Customer Service team administering Orders and Service in our ERP system (MS Business Central)
- Follow the established critical procedures within the Sales team:
- PO contract review
- Quoting procedure
- Shipping procedure
- Work to meet customer service metrics targets
- Time to respond to customer enquiries
- Time to load and acknowledge customer POs
- Act as the focal point to ensure Service (Repairs) jobs are processed in a timely manner
- Coordinate with Production to ensure Repairs are processed efficiently
- Ensure repairs are quoted to customers when evaluation is complete
- Coordinate with Sales and Customer Service to ensure customer approval is received for repairs
- Ensure repairs are shipped back to customers once complete
- Work with allocated customers to support the business s goals in the most efficient manner possible:
- Ensure customer enquiries are responded to in a timely manner
- Respond to quote requests
- Process customer Purchase Orders
- Work with production team to ensure customer delivery time is achieved
- Send invoices / shipping paperwork to customers as needed
- Ensure all customer problems or complaints are resolved or escalated as appropriate in a timely manner.
- Act as a focal point for customers with internal Amptek departments (Engineering, Quality, Production etc).
- Refer technical issues to the correct department (Engineering / Quality / Production).
- This role will be based in the AMETEK office in Bengalaru, India.
The ideal candidate will have:
- Minimum of 3 years in Customer Service.
- Demonstrated experience in working with cross functional teams.
- The ability to troubleshoot problems raised by / caused by customers or colleagues.
- Be a good team player.
- Excellent levels of communication and interpersonal skills, both internally and with customers.
- Respond to common inquiries or complaints from customers
- Comfortable with spreadsheets, Price Lists and calculating figures and amounts such as discounts, inflation, percentages.
