Customer Service Representative

Position: Customer Care Executive

Location: Gurgaon, India

Web support / Tele support

Alike.io is a passionate bunch of people, working hard to make it easy for everyone to travel like the people they like. We do this by helping travel content creators share their travel stories from their personal travel studios and by assisting travellers find and book their most preferred travel itineraries on a single platform. We continuously strive to be a brand you can trust to book awesome experiences that create lifelong memories.

We are looking for enthusiastic folks with a get-it-done mindset to join us in this mission. For us, hard work is important, but even more important is keeping our promises, delivering on our commitments. Being a hero is good at Alike but being a team player is priceless. And finally, making the right choice usually mean going the difficult path, and that is the Alike way.

The role

As a Customer Care Executive, you'll serve as the bridge between our customers and their next great adventure. Your expertise will guide travelers, ensuring they have a seamless, exciting, and personalised experience. If you're passionate about exploring the world and helping others do the same, this role is for you!

Key responsibilities

• Customer Consultation: Engage with customers to understand their travel preferences, needs, and budgets.
• Travel Planning: Utilise our suite of online tools and resources to research, plan, and curate bespoke travel itineraries.
• Booking Management: Assist clients with booking accommodations, transportation, tours, and other travel-related services.
• Ongoing Support: Provide clients with real-time assistance during their trips, ensuring their experiences are smooth and enjoyable.
• Stay Updated: Continuously monitor and stay informed about global travel trends, destination updates, and any travel advisories or restrictions.
• Feedback Loop: Collect and analyze feedback from travelers to constantly refine and improve our offerings.
• Team Collaboration: Work closely with the marketing, operations, and tech teams to offer insights and feedback based on customer interactions.

Key requirements for the role

• At least 1 years experience in a customer service role in the services industry.
• Experience of working in the travel industry will be an added advantage.
• Comfortable working in shifts
• Proficiency in using CRM systems and software.
• Excellent communication (both written and verbal).
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Problem-solving skills and the ability to handle challenging customer situations with empathy and grace.

Benefits

• Competitive salary and benefits
• Private medical insurance
• A supportive and ambitious team to help you grow