Customer Service Officer

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in customer service.

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various channels.
• Respond to customer complaints and concerns promptly.
• Collaborate with internal teams to improve overall customer satisfaction.
• Develop and maintain knowledge of products and services.
• Identify opportunities to upsell and cross-sell products to customers.

Job Requirements

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Excellent problem-solving and analytical skills.
• Proficient in using technology and software applications.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively as part of a team.