Seeking Dynamic Customer Service Managers - Internation Sales to spearhead Our Healthcare Revolution!
About Us:
At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Customer Service Managers - Internation Sales to drive exceptional patient care and elevate our service delivery to the new levels.
Role Overview:
As our Client Service Manager, you'll be the cornerstone of our patient care team. You'll wield your analytical prowess and exceptional English communication skills to manage stakeholders, clients, and a dedicated clinical team. Your responsibility will be to ensure high-quality service delivery while fostering robust client relationships.
Responsibilities:
- Client-Centric Service Excellence: Collaborate closely with professionals to assign patient care according to established protocols, ensuring exceptional service delivery.
- Stakeholder communication: Manage and supervise stakeholders and clients and provide exceptional service, meet business volumes, and work towards achieving predetermined targets.
- Empathetic Leadership: Provide outstanding supportive environment for professionals, fostering services to the patients with empathy.
- Client Management: Manage client relationships efficiently that results in client retention and provide issue resolutions to the professionals effectively.
- Service levels: Be a service provider for a team of 50 professionals and 250 active clients, maintain high quality patient care, and promptly resolve complaints.
- 24x7 Complaint Resolution: Prioritize and resolve complaints round the clock to maintain service quality and client satisfaction.
Requirements:
- Any Bachelor's degree
- 3-5 years of relevant work experience in international voice process or similar roles
- Strong Communication: Excellent English communication and articulation skills are essential. American accent is preferred, but not a must, to engage with stakeholders effectively.
- Industry Experience: Prior experience in Healthcare, Hospital, Education, International sales or relevant sectors.
- Analytical Proficiency: Capability to acquire and retain knowledge of clinical practices, compliance standards, and the ability to implement improvement initiatives with good estimation skills.
- Operational Enhancement: Implement strategies to enhance client satisfaction, service delivery, and overall operational efficiency.
- Quality Improvement: Contribute to developing and executing quality improvement initiatives, showcasing a proven track record of task accountability.
- Willing to perform night shift from our office premises at Elippode, Trivandrum.
Benefits of Joining:
Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.
Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.
Interested in discussing compensation and benefits Call us at 9061 161 927
To apply, send your resume to [Confidential Information]
