About the Company
InputZero is looking for a highly motivated and detail-oriented Lead Data Specialist to lead and manage document collection operations while driving operational excellence.
About the Role
This role requires a player-coach mindset, where the individual will lead a team, oversee end-to-end workflows, ensure SLA adherence, and collaborate with cross-functional stakeholders to enhance process efficiency and data quality. The ideal candidate should possess strong leadership skills, operational expertise, analytical thinking, and experience handling data/document management processes in a fast-paced environment.
Responsibilities
- Team Leadership & Management
- Lead, mentor, and supervise a team of Data Specialists
- Allocate tasks effectively and monitor team performance
- Conduct regular 1:1 discussions and provide constructive feedback
- Ensure adherence to company policies and professional work culture
- Manage attendance, leave schedules, and team availability
- Operations & Delivery
- Oversee day-to-day BAU operations and document collection workflows
- Ensure all operational tasks are completed within defined SLAs
- Act as the primary point of contact for escalations and issue resolution
- Provide real-time floor support and ensure workflow continuity
- Track operational metrics and drive process efficiency improvements
- Document Collection & Data Handling
- Manage end-to-end document collection pipelines from multiple portals and sources
- Ensure timely and accurate upload of documents into internal systems
- Monitor data connections and proactively resolve failures
- Conduct regular audits and validations to maintain data quality
- Ensure compliance with documentation standards and processes
- Stakeholder Collaboration
- Collaborate with onboarding, product, engineering, and operations teams
- Coordinate with external data providers and internal stakeholders
- Assist in tracking and resolving system-related issues using ticketing tools
- Support cross-functional operational improvement initiatives
- Process Improvement & Training
- Identify and implement process improvements
- Support onboarding, training, and knowledge transfer initiatives
- Maintain and update SOPs and workflow documentation
- Drive continuous improvement initiatives to optimize productivity
Qualifications
- 6+ years of experience in operations, data management, fintech, or financial services
- Proven experience in team handling and stakeholder management
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Experience with Jira, Salesforce, Google Workspace, and MS Excel preferred
- Strong attention to detail and process adherence
Required Skills
- Leadership & Team Development
- Operational Excellence & SLA Management
- Data Accuracy & Quality Control
- Cross-functional Collaboration
- Process Optimization & Documentation
- Ownership & Proactive Problem Solving
Equal Opportunity Statement
InputZero is committed to diversity and inclusivity in the workplace.
