Job description
PURPOSE OF THE JOB
To coordinate Global and Domestic Metro Warranty Support.
ORGANISATION
Organization structure (job belongs to..):
Parts & Overhaul Management of Site, Country, Cluster, Region or Platform
Reports directly to:
Project PI Manager
Other reporting to:
none
Direct reports:
none
Network & Links
Internal
- Participating Units and/or Subsystem Managers
- Customer Service Manger/Leaders
- Parts & Overhaul Support team (Back-office)
- RAMS team
- Project Engineering team
- Quality team (mainly PrQSM and SQ)
- Installation and Test & Commissioning team (if applicable)
- Internal Supplier representatives (Components/PU)
- Sourcing and Contract Manager
- Integrated Service Readiness (ISR)
- Maintenance/Service team (if Alstom)
- Global System representatives (if applicable)
External
- Customer site team
- Customer maintenance team (if not Alstom)
- External Suppliers
MAIN RESPONSABILITIES
Key accountabilities:
- Operations Support
- Overall support and coordination for Metro Warranty.
- Alignment with the Sourcing and Quality for the material planning.
- Gather technical knowledge and field data. Provide reliability studies for continuous improvement proposals. Provide technical solutions for obsolescence with the support of Engineering function. Material and dispatched planning and logistics support
Performance measurements:
- Achievement of Parts & Overhaul Dashboard
- Achievement of REX implementation
- Audit results (internal and external)
- Compliance with EHS rules and work-related processes
- Ontime delivery and ontime dispatch
- Warrenty replacement tracking and ontime replacement.
MAIN REQUIRED COMPETENCES
Educational Requirements
Mandatory:
- Graduate in Engineering or Industrial (Internal Graduation (cadre interne in F) acceptable)
- Internal EHS training
- English
Desirable:
- Bachelor degree in Engineering/Managemet
Mandatory:
- Computer literacy (Microsoft Windows & Office environment)
- Basic Knowledge on SAP & GSI
- Knowledge on trains parts and subaasembly
- Knowledge on prouplsion system.
Desirable:
- General Railway knowledge
- Field Expeience
- Problem Solving skills
- DFQ, Quality and Audit skills
- Customer contact
