Customer Service || International Voice

• Handle escalations and provide expert-level support for international voice process operations.
• Mentor and guide team members to improve performance and ensure adherence to quality standards.
• Collaborate with operations and training teams to identify process gaps and implement improvements.
• Manage complex customer queries with professionalism and ensure high customer satisfaction.
• Participate in calibration sessions to maintain consistency in communication and service delivery.
• Support management in achieving process KPIs and driving operational excellence.
• Flexibility to work in shifts as per process requirements.

Requirements:

• Graduate with 3 to 4+ years of experience in international voice process.
• Candidates from international chat process may apply if willing to transition into voice process.
• Current SME designation preferred for higher LPA consideration.
• Excellent verbal and written communication skills.
• Immediate joiners will be given priority.