Customer Service (International Voice Process)

Responsibilities:

• Handle inbound and outbound calls for international customers, addressing queries and concerns in a professional manner.
• Provide accurate and prompt resolutions while ensuring adherence to global service standards.
• Manage complex or escalated issues with efficiency and maintain high customer satisfaction levels.
• Collaborate with cross-functional teams to resolve customer concerns promptly.
• Maintain updated knowledge of products, processes, and policies relevant to the international market.
• Adhere to service level agreements (SLAs) and meet or exceed performance metrics such as quality scores, first call resolution, and customer satisfaction.
• Train and mentor junior team members when required to improve service delivery.