Customer Service - Import

The role involves managing air and sea shipments (LCL, FCL, AIR), ensuring timely and accurate updates for customers. Responsibilities include following up with co-loaders on daily routing orders, preparing and sending arrival details to consignees, and resolving customer queries. The position requires tracking shipments, confirming receipt and arrival, and providing shipping updates via email to suppliers, carriers, and customers. Additionally, the role involves preparing daily status reports and ensuring smooth customer interactions by addressing concerns and issues.

Key Responsibilities:

• Manage Air/Sea shipments (LCL, FCL, AIR) and daily routing orders.
• Provide regular updates to customers on shipment status and arrivals.
• Resolve customer queries and issues related to shipments.
• Execute order requests via calls/emails and ensure timely communication.
• Track shipments and confirm receipt/arrival.
• Prepare and send daily status reports to consignees.
• Answer and route phone calls, handling inquiries.