Customer Service

Description

We are seeking enthusiastic individuals for the position of Customer Service Representative in India. This role is ideal for freshers/entry-level candidates looking to start their career in customer service. You will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain knowledge of products and services to provide accurate information to customers.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with team members and other departments to improve customer service processes.
• Assist in training new customer service representatives as needed.

Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and customer service software.
• Ability to work in a fast-paced environment while maintaining a positive attitude.
• Strong interpersonal skills and a customer-focused mindset.
• Basic knowledge of CRM tools is a plus.

Perks and Benefits

• 2.6lpa to 2.9lpa + Voice Allowance.
• 2 way Cab facility and Fixed Week off
• Incentives and Other allowances .
• Night Shifts allowances.