Customer Service

Description

We are seeking enthusiastic and dedicated individuals to join our Customer Service team in India. This entry-level role is perfect for freshers looking to start their career in customer service. You will be responsible for assisting customers with their inquiries, providing information, and resolving issues to ensure a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Collaborate with team members and other departments to enhance customer experience.
• Identify trends in customer inquiries and provide feedback to management.

Skills and Qualifications

• Excellent verbal and written communication skills in English and local languages.
• Strong problem-solving skills and ability to handle difficult situations.
• Proficiency in using customer service software and tools.
• Basic understanding of customer service principles and practices.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Strong interpersonal skills and a customer-oriented attitude.