Customer Service

Godrej Koerber

Mumbai

5-10 Years

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Posted 19 days ago
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Job Description

Plan & execute AMC visits and attend breakdown calls.
Coordinate with HO team for problem resolution
Review spare parts at site and suggest customer to keep critical parts.
Provide system operation & maintenance training to operators.
Take lead in improving system availability.
Snag list resolution
Dismantling & assembly of new equipment s/assemblies
Maintain & document records of error resolution.
Key Results Areas (KRA s)
Telephonic Support to resolve the issue.
Operational & maintenance training to operators
Improve/Maintain System availability
Technical Skills
Understanding of Engineering drawings
Knowledge of maintaining, troubleshooting & repairing equipment s
Knowledge of eliminating vibrations/ sound from machine by doing mechanical alignments
Reading, analyzing, and interpreting technical procedures, drawings, service manuals and work orders to
perform required maintenance work
Soft Skills
Good oral & communication skills.
Customer oriented approach.
Good problem-solving skills

More Info

Job Type:

Permanent Job

Industry:

Supply Chain Management

Role:

Customer Service /Tech Support

Function:

Manufacturing/Engineering/R&D

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Godrej Koerber

Godrej Kƒrber Supply Chain Limited (Formerly Godrej Consoveyo Logistics Automation Ltd.) is the pioneer and market leader in warehouse automation solutions - ASRS System (Stacker Cranes & Shuttles), Mini-Load Systems, Single level shuttles for bins and pallets, WCS & WMS.

Job ID: 120186681

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