Position Title: Customer Service Executive
Department: Customer Success
Work type: Hybrid
Reporting To: CMO
About the Role
We're seeking a Customer Service Executive to engage with leads, qualify, nurture and support their handover to operations team. A great opportunity to gain hands-on experience in a fast-paced auto-tech startup.
Key Responsibilities
- Initiate timely and professional outreach to leads via call, WhatsApp, and email.
- Explain Zekardo's inspection services, respond to customer queries, to help with their decision-making via consistent messaging.
- Ensure follow-ups and nurture potential customers through successful handover to operations team.
- Assess lead interest and eligibility using predefined qualification criteria.
- Maintain accurate records of lead interactions in the CRM system.
Qualifications & Skills
- Graduated in any discipline.
- Minimum 2-3 years of experience in a customer-facing role, sales, or telemarketing, with a track record of achieving targets and delivering excellent customer experiences.
- Strong verbal and interpersonal communication skills in English and Hindi.
- Empathetic and proactive, with a customer-first mindset that builds trust and drives high-quality conversions.
- Comfortable with phone-based communication, MS Excel and using digital tools like CRM platforms is a plus.
- Interest in automotive services or startups is a plus.
About Zekardo
Zekardo Technologies Pvt. Ltd is a vehicle inspection platform for car buyers and owners de-risking from ending up buying a defective new preowned car. Zekardo is the Winner of the 2022 Morris Garage Developer Grant Program and part of the GSF Winter 2022 Cohort and is funded by the GSF Fund
