Job Descriptio
We are looking for a dynamic Customer Service Executive who will be responsible for identifying and developing new business opportunities.
Customer Service Executive Duties And Responsibilities
- Call on leads to introduce our products/services, understand their needs, and schedule demonstrations.
- Conduct follow-up calls to ensure customer satisfaction and nurture relationships.
- Schedule and coordinate product demos with prospective clients, ensuring all logistics are handled smoothly.
- Visit client locations as needed to provide personalized support and gather feedback.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Stay updated on product knowledge and company policies to provide accurate information.
Customer Service Executive Requirements And Qualifications
- Excellent verbal and written communication skills in English.
- Pleasant and professional appearance, maintaining a positive company image.
- Strong problem-solving skills and the ability to think on your feet.
- Ability to travel to client locations when required.
- Proficient in using CRM software and other office applications.
- Strong organizational skills and attention to detail.
- Proven track record of successful lead generation and sales.
- Proven experience in a customer support or sales role, preferably involving both phone and in-person interactions.
