Customer Service Executive

Vaidik Eduservices

Noida

0-2 Years

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Posted 25 days ago
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Job Description

Key Responsibilities:

Customer Support

Handle inbound and outbound calls and emails professionally.
Resolve customer queries, complaints, and issues quickly and accurately.

Coordination and Escalation

Coordinate with internal teams to ensure timely resolution of customer issues.
Escalate unresolved issues following proper protocols.

Performance Monitoring

Track daily performance metrics and quality standards.
Ensure adherence to SLA targets and scheduled commitments.

Skills We're Looking For:

Excellent communication skills (verbal and written).
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple queries simultaneously.
Customer-focused attitude with professionalism and patience.
Basic organizational and time-management skills.

More Info

Job Type:

Permanent Job

Industry:

E-Learning

Role:

Customer Support Engineer /Technician

Function:

Telecom/ISP

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Vaidik Eduservices

Vaidik Eduservices is an Education Outsource Partner Company specializing in high-quality online content solutions that empower businesses and Companies. As an ISO-certified organization with a team of Highly Qualified professionals, we or mostly cater service to International Clients with a broad array of services designed to help EdTech companies, schools, colleges, and publishers achieve their business objectives seamlessly. Our services include: Online Tutoring Content Development for K12 and Higher Education LLM Training, Fine-tuning Instructional Designing Services Curriculum Development Services Interpretation And Translation Services Transcription Services E-Learning Solutions Live Q&A Support Content Evaluation and Proofreading Solutions Authoring Academic Video Creation Assessment Development Services Copyediting and Proofreading Typesetting Vaidik Eduservices partners with clients worldwide to deliver top-quality, customized content development solutions. Our strength lies in providing comprehensive, end-to-end digital content solutions. Our expert team continuously innovates, applying new ideas and advanced technologies to enhance quality and expedite project delivery. We offer 24/7 customer support along with real-time tracking for orders and services, ensuring timely content delivery. With a client base of 500+ clients across 25+ countries and in 120+ languages, Vaidik Eduservices is committed to excellence in Educational outsourcing Partner Company . Visit our website https://vaidik.ai/ to learn more about our AI services.

Job ID: 131822707

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