Company Description
Trackon Couriers Private Limited is a customer-focused logistics company specializing in delivering on-time shipping solutions at competitive rates. Leveraging advanced technology, Trackon ensures seamless delivery experiences tailored to meet client needs. The company prides itself on its commitment to exceptional customer service and operational excellence, driven by innovative shipping solutions. Join Trackon to become a part of a high-performing team in the logistics industry.
Role Description
This is a full-time, on-site role located in Chennai for a Customer Service Executive. The role involves providing excellent customer support by addressing queries, resolving issues, ensuring customer satisfaction, and managing customer interactions effectively. The key responsibilities include managing incoming calls, responding to emails, and maintaining records of all customer interactions, while ensuring a positive customer experience.
Qualifications
- Strong Interpersonal Skills to build and maintain positive relationships with customers.
- Proficiency in Customer Support, including addressing concerns and handling inquiries effectively.
- Experience in Customer Service and Customer Satisfaction to ensure the highest level of client happiness.
- Knowledge in Customer Service Management to streamline processes and enhance the customer experience.
- Excellent problem-solving and organizational skills.
- Ability to work collaboratively as part of a team and independently in a dynamic environment.
- Proficiency in relevant computer systems and communication tools.
- Bachelor's degree in any discipline is preferred, but relevant experience is also valued.
