Description
We are seeking enthusiastic individuals for the position of Customer Service Executive in a Tamil voice process. This role is ideal for freshers/entry-level candidates who are passionate about customer service and want to start their career in a dynamic environment.
Responsibilities
- Handle customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain a positive and professional attitude towards customers at all times.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members and other departments to enhance customer satisfaction.
Skills and Qualifications
- Fluency in Tamil (spoken and written) is mandatory.
- Strong communication skills in English.
- Ability to handle customer complaints and provide appropriate solutions.
- Basic computer skills, including familiarity with CRM software and MS Office.
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple tasks.
with regards,
shalini r
9150358104
