Customer Service Executive

This job is provided by apna.co Key ResponsibilitiesHandle customer queries and provide appropriate resolutions.

Manage customer interactions through calling and email.

Handle approximately 70% calling and 30% email communication.

Provide accurate information regarding customer queries and services.

Maintain a professional and courteous approach while interacting with customers.

Ensure timely resolution of customer concerns and maintain customer satisfaction.

Follow company processes, guidelines, and quality standards.

Job DetailsProcess: Customer Service – Blended Process

Calling: 70%

Email: 30%

Shift Timing: Any 9-hour shift between 7:00 AM to 10:00 PM

Weekly Off: Rotational

Work Location: Juinagar, Navi Mumbai

Qualification: HSC / 12th Pass

Candidate ProfileGood communication skills.

Basic computer knowledge.

Ability to handle customer queries professionally.

Comfortable working in rotational shifts and with rotational weekly offs.

Candidates with a customer service/call centre background will be preferred.

Freshers with good communication skills are also welcome to apply.