Customer Service Executive

We are seeking a dedicated and proactive Customer Service Executive with strong English communication skills to manage customer interactions, order processing, and CRM-based communication. The ideal candidate should be customer-focused, detail-oriented, and capable of ensuring a seamless experience from order placement to delivery

Handle inbound and outbound calls to address customer queries and concerns.

Respond to customer inquiries via phone, email, and WhatsApp.

Build and maintain positive customer relationships to enhance loyalty and repeat business.

Resolve complaints professionally and escalate complex issues when required.

Process customer orders accurately in the CRM system.

Send order confirmations, updates, and follow-up messages.

Maintain detailed and accurate records of customer interactions and transactions.

Ensure proper documentation of all order-related activities.

Coordinate with sales, operations, and logistics teams for timely order fulfillment.

Track shipments and proactively update customers regarding delivery status.

Ensure smooth coordination between internal departments.

Manage return, refund, and exchange requests as per company policy.

Verify details and coordinate with relevant teams for timely resolution.

Maintain proper records of return and refund cases.

Minimum Qualification: Graduate (Any discipline).

Fluent in spoken and written English.

Prior experience in customer service, call center, or a similar role preferred.

Proficient in MS Office and CRM software.

Strong interpersonal and communication skills.

Customer-first mindset with strong attention to detail.

Ability to work efficiently in a fast-paced environment.