Customer Service Executive

Job Summary:

We are seeking a dedicated and proactive Customer Service Executive with Good English communication skills to manage customer interactions, order processing, and messaging through CRM. The ideal candidate will be customer-focused, detail-oriented, and capable of ensuring a smooth experience for clients from order placement to delivery.

Key Responsibilities:

Handle inbound and outbound calls to address customer queries and concerns.

Process customer orders accurately in the CRM system.

Send order confirmations, updates, and follow-up messages via phone, email, or WhatsApp.

Maintain detailed records of customer interactions and transactions.

Resolve complaints professionally and escalate complex issues to the relevant department.

Coordinate with the sales, operations, and logistics teams for timely order fulfilment.

Build and maintain positive customer relationships to enhance loyalty and repeat business.

Qualifications & Skills:

Minimum qualification: Graduate (Any discipline).

Fluent in spoken and written English.

Proven experience in customer service, call centre, or a similar role preferred.

Proficient in MS Office and CRM software.

Strong interpersonal skills and a customer-first attitude.

Ability to work in a fast-paced environment with attention to detail.