Customer Service Executive

RemDesk is hiring for 150+ positions for its client. This is a rare opportunity to work with a Shark Tank-backed brand that is building a global luxury marketplace for sneakers, streetwear, and high-end fashion, blending culture, fashion, and technology at scale. Performance-based early growth opportunities within the company.

Location: Gurugram (On-Site)

Compensation: 4-4.5 LPA

Experience: 1-3 years

About the company

Our client is a new-age luxury fashion platform that curates authentic, hype sneakers, premium streetwear, and high-end accessories for modern consumers in PAN India and in the foreign market.

India's fastest-growing luxury commerce startup is hiring over 150+ positions in Gurugram. This is a rare opportunity to work with a Shark Tank-backed brand that is building a global luxury marketplace for sneakers, streetwear, and high-end fashion, blending culture, fashion, and technology at scale.

They have rapidly scaled as a category leader in the luxury resale and marketplace space, with a strong online presence, expanding offline footprint, and backing from marquee investors after a successful Shark Tank appearance. The vision is clear: build India's first global luxury powerhouse from Gurugram and then take it to key international markets.

Role Description

The Customer Service Executive will be responsible for managing customer interactions across platforms, resolving order-related concerns, and ensuring a smooth service experience in alignment with the brand's tone and values. The ideal candidate is proactive, detail-oriented, and passionate about delivering quality service in a fast-paced retail environment.

Key Responsibilities

• Handle customer queries and concerns received through WhatsApp, email, calls, and social media in a professional and timely manner.
• Track, manage, and update order statuses, exchanges, and returns through the internal dashboard and CRM systems.
• Liaise with internal teams, including operations, logistics, and warehouse, to ensure accurate and efficient resolution of customer requests.
• Maintain high customer satisfaction scores through clear communication, empathy, and prompt follow-ups.
• Monitor unresolved or recurring issues and escalate appropriately for process improvement.
• Maintain accurate documentation of all customer interactions and update relevant databases.
• Support concierge-level service during high-volume periods, brand activations, and pop-up events.
• Provide regular feedback and reports to the customer experience Lead on service performance and improvement areas.

Qualifications and skills

• Bachelor's degree in any discipline.
• 13 years of experience in customer service, e-commerce operations, or retail support.
• Strong written and verbal communication skills in English; proficiency in Hindi is an added advantage.
• Proficient in using CRM tools, Excel/Google Sheets, and platforms like Shopify, WhatsApp Business, or Limechat (preferred).
• Excellent organisational and multitasking skills with a focus on accuracy and responsiveness
• A customer-first mindset with strong problem-solving and interpersonal abilities.
• Passion for fashion, lifestyle, and streetwear culture will be an advantage.

What we offer

• A dynamic, collaborative, and growth-oriented work environment.
• Opportunities for learning and advancement within a growing lifestyle brand.
• Employee discounts and early access to exclusive product drops.
• Exposure to cross-functional brand operations and the evolving Indian streetwear ecosystem.

Mail: [Confidential Information]