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Customer Service Executive - Provisioning & Configuration

Tata Communications Limited
Pune, India
2-4 Years

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  • Posted a month ago

Job Description

Mandatory Skills:
- Good written English and communications skills
- Ability to manage field partners for successful field maintenance execution and validation.
- Ready to work in Australian business hours (1.30 IST - 10:30 IST)
- 2 to 4 Years of total experience in Telecommunications network understanding.
- Should have fault management experience with transmission equipment's.
- Understanding of alarms and ability to identify service impact.

Technical skills (Optional)
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau
- Ability to analyze network performance insights, triggers and identify issues that need maintenance work

Routine Maintenance:
- Network at Risk, Field Tickets, Change Request creation
- Field work order creation and liaising with contractors
- Technical support tech for on-site works - Perform pre & post modem checks
- Dropbox/email monitoring
- Review and validate completed works
- Validate works, payment claims validation.

Proactive Maintenance:
- Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)
- Create/close emergency change request
- Perform pre & post modem checks, status checks and confirm resolution
- Perform modem swap back-end activities
- Validate works, Payment claims validation.

More Info

Job Type:
Permanent Job
Industry:
Telecom/ISP
Function:
Telecommunications
Employment Type:
Full time

About Company

Tata Communications Limited

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

Job ID: 130728343

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Last Updated: 21-11-2025 06:19:46 AM
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