Customer Support Executive – Voice / Chat / Blended Process

Job Location: Sector V, Kolkata, West Bengal

Job Type: Full-Time | Work from Office

Salary: ₹15,000 – ₹20,000 per month (In-hand)

Job Description

We are hiring enthusiastic and customer-oriented Customer Support Executives for Voice, Chat and Blended processes, including E-commerce Customer Service.

Candidates with excellent English communication skills and a willingness to work in a dynamic customer service environment are encouraged to apply.

Key Responsibilities

• Handle customer queries through Voice, Chat or Blended channels.
• Assist customers with E-commerce-related queries, orders, deliveries, returns and refunds.
• Provide accurate information and effective solutions to customer concerns.
• Maintain professional communication and ensure customer satisfaction.
• Follow company guidelines and achieve assigned performance targets.

Eligibility Criteria

• Both Freshers and Experienced candidates are eligible.
• Must be fluent in English (spoken and written).
• Good communication and interpersonal skills.
• Basic computer knowledge.
• Must be comfortable working in rotational shifts.
• Immediate joiners preferred.

Salary & Benefits

• In-hand Salary: ₹15,000 – ₹20,000 per month.
• 6 Days Working with 1 Rotational Weekly Off.
• Rotational Shifts.
• Pick-up and Drop Facility during odd hours.
• PF Benefits.
• Medical Insurance.
• Gratuity Benefits.

Job Details

• Work Location: Sector V, Kolkata.
• Work Mode: Work from Office.
• Process: E-commerce Customer Service.
• Process Type: Voice / Chat / Blended.

Interested candidates can apply immediately. Immediate joiners will be preferred.