Company Description Atmospheric Cooling Solution Pvt. Ltd. is a growing company focused on delivering reliable and efficient cooling solutions to a wide range of industrial and commercial clients. The organization is committed to high standards of service quality, operational safety, and customer satisfaction. Team members work in a collaborative environment that values problem-solving, accountability, and continuous improvement. Joining the company offers opportunities to learn about modern cooling technologies, support diverse customers, and build a stable career in a specialized sector.
Role Description The Customer Service Executive is a full-time, on-site role based in Kolkata. This role involves handling incoming customer calls and inquiries, providing accurate information about products and services, and resolving customer concerns in a timely and professional manner. The Customer Service Executive will log and track customer interactions, follow up on pending issues, and coordinate with internal teams to ensure prompt resolution and high customer satisfaction. Daily responsibilities include maintaining service records, escalating complex issues as needed, and consistently adhering to company policies and quality standards. The role also requires contributing to process improvements by sharing customer feedback and participating in team discussions.
Qualifications

Candidates should possess strong Interpersonal Skills to build rapport, communicate clearly, and maintain professional relationships with customers and colleagues.
Candidates should possess Customer Support and Customer Service skills to manage inquiries, troubleshoot basic issues, and provide timely assistance across multiple communication channels.
Candidates should possess Customer Satisfaction and Customer Service Management skills to monitor service quality, follow up on unresolved cases, and support continuous improvement in customer experiences.
Relevant skills such as active listening, problem-solving, and conflict resolution are beneficial.
Strong verbal and written communication skills in English; additional local languages are an advantage.
Ability to work on-site in Kolkata, manage time effectively, and handle a high volume of customer interactions.
Basic computer literacy and familiarity with customer service software or CRM tools.
Prior experience in customer service, support, or call center environments is preferred but not mandatory.