Job Title - Control Tower Executive
Salary - 2.4 LPA ( 14k Fixed + 6k Variable )
Company Description
NoBrokerHood is a cutting-edge platform designed to provide secure and convenient visitor, community, and financial management for gated societies. Established in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, it has rapidly grown to capture 50% market share, managing over 25,000 societies and serving more than 48 lakh families across India. The platform offers seamless solutions for administrators, guards, and residents while delivering additional services like home maintenance and property management. With Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001 certifications, NoBrokerHood ensures the highest standards of data security and privacy. Supported by recent investment from Google, the company continues to grow and innovate its offerings.
Role Description
This is a full-time remote role for a Customer Support Executive. The Customer Support Executive will manage all customer service interactions to ensure customer satisfaction, respond to inquiries via online platforms, and handle technical support requests. Responsibilities include resolving customer issues, addressing concerns promptly, providing accurate information, and maintaining a high standard of professional communication.
Qualifications
- Should have 6 months to 1 year of experience in customer support through inbound and outbound calling
- Should be Proficient in English and Hindi Mandatory.
- Strong skills in Customer Support and Customer Service to provide an excellent experience to clients.
- Proficiency in ensuring Customer Satisfaction through effective problem resolution and continued engagement.
- Technical Support skills, including the ability to troubleshoot and resolve technical issues efficiently.
- Ability to work independently and as part of a remote team to deliver results.
- Experience in a customer-focused role within the technology or service industry is a plus.
- Proficiency in managing tools and systems for customer interactions and issue tracking is an advantage.
