Search Jobs
Search by job, company or skills
Search by job, company or skills
Job Description
The Subsea Network Operation Center (NOC) role is responsible for 24x7 network operations and maintenance of submarine cable systems. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Responsibilities
Good knowledge of subsea cable systems, subsea cable technologies, vendors and their NMS
Maintain Equipment & Traffic Uptime
Traffic monitoring, fault analysis, complaint handing, and fault resolution.
Coordination with CLS for network fault troubleshooting & rectification of problems
Perform preventive & corrective maintenance as per JSMD guidelines
Planned and unplanned activities management and timely & regular updates to concern teams
Active coordination with internal customers, consortium parties, cable landing stations, vendors and consortium to resolve system related problems.
Circuit provisioning, activation, De-activation and testing in coordination with Cable Landing Station teams.
Testing & maintaining the restoration path & keeping ready for use
Preparation & analysis of Equipment & NW performance reports and submitting to consortium as per schedule
Coordination during Cable failure & repair and restoration of traffic as per JSMD guidelines
Implementing the remedial actions proposed by vendor to clear the Equipment/Network deficiencies
Manage new installations and upgrades activities
Ensure processes are followed towards achieving committed SLAs and KPIs
Achieve customer satisfaction within network performance
Compliance with JSMD Guidelines
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved & work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.
Key Performance Indicator (KPI)
Traffic up Time
Equipment Uptime
Traffic Provisioning & Management & Restoration
Preventive Management on Network as well as wet segment
Fault & Complaint Management
Alarm & Network Performance Management
Compliance to NOC process & JSMD guidelines
Network Performance Report
Repairs and Inventory Management
Desired Skill sets
Subsea Transmission Technologies, SDH, DWDM, Ethernet, OTN, Submarine Cables Operations
Demonstration of problem-solving skills
Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
Knowledge of network, operation systems
dwdm
network monitoring
network support
service assurance
network transmission
fault management
troubleshooting
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 144204199
