Company Overview
NeceSera, New Delhi, leads in sustainable, versatile loungewear. Join our dynamic, creative team.
Job Overview
As a Customer Service Executive, ensure excellent customer interactions. Ideal candidates have retail or fashion experience with strong communication skills.
Qualifications and Skills
- Excellent communication.
- Strong problem-solving.
- Preferred experience in retail/fashion.
- Patience and empathy.
- CRM systems familiarity.
- Effective multitasking and time management.
- Proactive and a team player.
- Detail-oriented and organized.
Roles and Responsibilities
- Handle customer inquiries via phone, email, and social media.
- Resolve issues by clarifying complaints.
- Quick coordination with internal teams.
- Accurate documentation of customer interactions.
- Develop customer service procedures.
- Maintain a positive attitude.
- Achieve customer service targets.
- Stay updated on policies.
