Customer Service Executive

Company Description

Muthoot FinCorp Ltd., the flagship company of the Muthoot Pappachan Group, is a prominent financial services provider in India and a market leader in the gold loan business. With a network of over 3,600 branches across urban and rural areas, Muthoot FinCorp serves over 75,000 customers daily. The company specializes in providing quick, customized financial solutions to individuals with limited access to mainstream banking services. Muthoot FinCorp is committed to fostering teamwork, innovation, and employee satisfaction by offering unique motivational programs and professional growth opportunities.

Role Description

This is a full-time, on-site role as a Customer Service Executive located in Mysore. The role involves actively assisting customers with their financial needs, addressing their queries, and ensuring a high standard of customer satisfaction. Additional responsibilities include managing customer service processes, building strong client relationships, and resolving any issues efficiently to enhance overall customer experience.

Qualifications

• Strong Customer Service, Customer Support, and Customer Satisfaction skills
• Proficiency in Customer Service Management and maintaining high customer engagement levels
• Excellent Interpersonal Skills for fostering positive client relationships and effective communications
• Problem-solving abilities and attention to detail
• Ability to work in a dynamic, on-site work environment
• Prior experience in customer support roles is an added advantage
• Graduation or equivalent qualification in a relevant field