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. Handle reservation inquiries via phone, email, and online booking platforms
. Manage end-to-end booking processes including confirmations, modifications, and cancellations
. Provide accurate information regarding room availability, rates, packages, and hotel services
. Coordinate with front office, sales, and operations teams to ensure seamless guest experience
. Resolve customer queries and complaints professionally and within defined timelines
. Maintain and update reservation records in PMS/CRM systems
. Upsell rooms, packages, and additional services when appropriate.
. Ensure adherence to company policies, service standards, and SOPs.
. 1-2 years of experience in reservations or customer service within the hospitality industry
. Strong verbal and written communication skills
. Customer-focused attitude with problem-solving abilities.
. Familiarity with reservation systems, PMS, and online booking portals.
. Ability to handle multiple tasks and work in a fast-paced environment.
. Basic computer skills (MS Office, email communication)
. Willingness to work in shifts, including weekends and holidays.
Della has been operating at an award winning level for almost two decades. Today we have grown into 5 companies with employee strength of 2000 and growing. Jimmy Mistry is the driving force and inspiration behind the practice. To him, it's all about providing unique designs that exceed the expectations of his customers at the same time keeping up with the international trends within all five business verticals.
Job ID: 139044121
