Company Description Meknoid Solutions Pvt Ltd is a specialized industrial service provider delivering engineering components, technical services, and customized solutions to diverse industries with a focus on minimizing total cost of ownership. The company offers an extensive range of industrial products, from essential components to specialized machinery, to keep operations efficient and reliable. Its comprehensive offering spans product supply, engineering support, and tailored service solutions. A knowledgeable team supports clients with product selection, technical assistance, and personalized guidance. Meknoid Solutions emphasizes end-to-end support, ensuring customers receive both the right products and expert advice.
Role Description This is a full-time, on-site Customer Service Executive role based in Udupi. The Customer Service Executive will handle incoming inquiries, respond to customer calls and emails, and provide timely, accurate information on products, orders, and services. The role includes logging and tracking customer issues, coordinating with internal teams such as sales, logistics, and engineering, and ensuring prompt resolution of queries and complaints. The person in this position will follow up on open cases, maintain customer records in CRM or internal systems, and support order processing, quotations, and basic documentation. The Customer Service Executive will also gather feedback, contribute to improving customer experience, and support customer relationship-building through professional, courteous, and solution-oriented interactions.
Qualifications
- Strong Interpersonal Skills, including active listening, empathy, and clear communication in customer-facing situations.
- Experience in Customer Service and Customer Support, handling inquiries, resolving issues, and maintaining professional communication channels.
- Ability to manage Customer Satisfaction, including handling feedback, resolving complaints, and ensuring a positive service experience.
- Exposure to Customer Service Management, such as tracking service metrics, prioritizing cases, and coordinating with internal teams.
- Relevant experience in an industrial, technical, or B2B environment is preferred, with the ability to understand basic product and service information.
- Proficiency with office productivity tools (e.g., email, spreadsheets, CRM or ticketing systems) and accurate data entry skills.
- Strong organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
- Minimum of a high school diploma; a diploma or degree in business, commerce, engineering, or a related field is an advantage.
