Description
We are seeking a Customer Service Executive fluent in Malayalam to join our team at a leading jewellery company in India. This role is pivotal in ensuring a high level of customer satisfaction and maintaining our reputation for exceptional service.
Responsibilities
- Handle customer inquiries and provide information about products and services in Malayalam.
- Resolve customer complaints and issues effectively and efficiently.
- Assist customers with order placements, returns, and exchanges.
- Maintain customer records and update account information as needed.
- Collaborate with team members to ensure customer satisfaction and improve service delivery.
Skills and Qualifications
- Fluency in Malayalam (written and spoken) is mandatory.
- Excellent communication and interpersonal skills.
- Basic computer skills and familiarity with CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
