Customer Service Executive

Respond to customer inquiries via phone, email, or live chat in a timely and professional manner.

Resolve customer complaints and issues, escalating to higher-level management when necessary.

Record all customer interactions and transactions accurately in the customer service database.

Maintain thorough knowledge of company products, services, and processes to assist customers effectively.

Provide customers with information about product features, pricing, and availability.

Cross-sell and upsell products and services to meet customer needs and drive additional revenue.

Process customer orders, returns, and exchanges efficiently.

Follow up with customers to ensure their needs are met and resolve any outstanding issues.

Collaborate with internal teams to improve service delivery and customer satisfaction.