Sr Executive : Customer Service

We're hiring Customer Service Representatives for an International Voice Process at a leading IT MNC in Pune. As a Customer Support Specialist, you'll be the first point of contact for international customers, primarily responsible for handling inquiries, resolving issues, and ensuring a positive customer experience. This role requires individuals who are independent, flexible, and eager to learn, with a strong commitment to providing excellent customer service across various communication channels.

Key Responsibilities:

• Customer Interaction: Handle international customer calls with a focus on providing excellent customer service.
• Query Resolution: Resolve customer queries and concerns in a timely and professional manner.
• Problem-Solving & Feedback: Independently resolve issues, build individual knowledge, and share insights with colleagues. Actively spot and report errors and customer feedback to drive improvements.
• Record Keeping: Maintain accurate records of all customer interactions.
• Team Collaboration: Work effectively as part of a team to achieve daily targets and goals.
• Continuous Learning: Participate in training programs to continuously improve communication skills and product knowledge.
• Adaptability: Be open to new tasks and demonstrate flexibility in a dynamic environment.

Required Qualifications:

• Experience: Minimum 1 year of International Customer Voice Support experience is required.
• Skills: Strong communication skills (verbal and written), customer-centric approach, problem-solving abilities, and a willingness to learn.
• Education: Any Graduate.

To Apply: WhatsApp Hi to +91 9151555419. Then, follow these steps:

1. Click on the Start option to Apply and fill your details.
2. Select the location as Other (to get multiple location options).
3. (Kolkata) Type: Job Code # 244