Company Overview
EPIV Solutions is a leading Business Process Outsourcing (BPO) company headquartered in Pune, with a specialization in IT and international BPO services. Located in Fatima Nagar, Pune, EPIV Solutions offers both B2B and B2C services. With a dedicated team of 51-200 employees, the company is committed to providing exceptional customer service. For more information, visit our website at epivsolution.com.
Job Overview
We are seeking a highly motivated Customer Service Executive to join our team in Pune. This is a full-time position ideal for freshers with 0 to 1 year of experience. As a Customer Service Executive, you will play a crucial role in maintaining our service excellence by handling international voice processes and ensuring customer satisfaction.
Qualifications and Skills
- Excellent written and verbal communication skills in English (Mandatory skill).
- Demonstrated good communication skills suitable for coordinating with international clients (Mandatory skill).
- Ability to work efficiently as a fresher and adapt quickly to new environments (Mandatory skill).
- Experience in international voice process operations, managing and resolving client issues.
- Strong customer support skills with a focus on understanding and meeting client needs.
- Proficiency in call handling, with the ability to manage multiple calls effectively.
- Excellent active listening skills to accurately interpret client requirements and offer tailored solutions.
- Basic problem-solving abilities and the capability to troubleshoot customer issues effectively.
Roles and Responsibilities
- Handle incoming and outgoing calls for international clients using prescribed call management techniques.
- Provide effective customer service by understanding customer questions or concerns and addressing them efficiently.
- Maintain a high level of professionalism and competence in every customer interaction.
- Identify customer needs and provide appropriate solutions while maintaining a positive customer experience.
- Document and update customer records based on interactions, ensuring accuracy and thoroughness.
- Collaborate with other team members and departments to enhance customer service processes.
- Participate proactively in continuous learning to improve job performance and personal development.
- Adhere to company policies, procedures, and quality standards to maintain service excellence.
