Customer Service Executive( Email and Chat)

Job Title: Customer Service Executive Email & Chat Support

Location: Andheri East ( Sakinaka)

Work Timings: Rotational

Salary: 29k

Experience Required: Minimum 1 year in customer service

Job Description:

We are looking for a Customer Service Executive to manage email and chat support for our matrimonial platform. The ideal candidate will be empathetic, quick to respond, and capable of handling customer queries related to matches, profile updates, payment issues, and other service-related concerns with clarity and professionalism.

Key Responsibilities:

Respond promptly to customer queries via email and live chat.

Assist users with profile creation, updating, or verification.

Guide customers on membership plans, subscriptions, and offers.

Handle complaints, escalate issues when required, and ensure resolution.

Coordinate with the backend/tech team to solve user issues.

Maintain records of interactions and follow-ups as per company protocol.

Deliver quality support while maintaining a polite and friendly tone.

Provide feedback to improve customer experience and internal processes.

Required Skills:

Excellent written communication skills in English (Hindi/regional language is a plus)

Good understanding of customer service etiquette

Patience and empathy while dealing with sensitive personal queries

Basic knowledge of CRM tools and chat/email platforms

Ability to multitask and manage time efficiently

Familiarity with matrimonial services is an advantage

Eligibility:

Minimum 12th pass or Graduate

1+ year experience in customer service (email/chat) preferred

Comfortable working in rotational shifts if required