Customer Service Executive, Customer Support, Email Support

Responsibilities

• Respond to customer inquiries via email in a timely and professional manner.
• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions and feedback in the customer relationship management (CRM) system.
• Collaborate with other teams to enhance customer service processes and resolve escalated issues.
• Provide feedback on customer trends and challenges to improve service delivery.

Skills and Qualifications

• Excellent written communication skills with a strong command of the English language.
• Proficiency in using email and chat support tools.
• Strong problem-solving skills and the ability to think critically under pressure.
• Basic knowledge of customer service principles and practices.
• Familiarity with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.